Our guarantee to you…If for ANY reason you are unhappy with the products you received, please send them back to us within 30 days of the invoice date for a full refund, with NO questions asked! It is our way of assuring you that we guarantee you’ll enjoy our products, and if you do not, then we will do everything to make your business experience with Xerion Skin Science the most enjoyable. We are proud of the fact that…
- We do not charge a restocking fee
- We do not require you to contact us beforehand, nor do we require you to get a “return authorization” from us
- You have up to 30 days of the invoice date to return merchandise
- Returns within our policy are not questioned for any reason
When sending us returns, we would appreciate it if you could provide a short explanation (although not necessary) for the reason of return. This helps us to better understand our customers needs and assists us in developing better products. When returning items you have three available options.
- You may exchange it for something else
- You may ask for aDr. Jen’s House of Beauty store credit redeemable on your next order
- You may ask for a refund to your credit card
Exchanges, refunds and credits on returned merchandise will be issued only for the amount of material returned. We are unable to accept returns for international orders, custom formulated orders or ingredients that have been mixed or blended together.
All shipping charges incurred for returning merchandise to Dr. Jen’s House of Beauty becomes the sole responsibility of the customer, unless it is the error of Dr. Jen’s House of Beauty. All returns must be postmarked within 30 days of the invoice date to qualify for a return.
For questions concerning returns please email our returns department.